How Our Policy Applies to Your Account
When you open an account with minion8, you agree to a set of account terms that govern how your wallet, deposits and withdrawals are handled. Those terms cover how we process funds moved through Touch 'n Go eWallet, Boost and GrabPay — each payment rail has
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its own clearing cycle, and we follow the settlement rules set by those providers. Your account balance is held as a credit against your registered wallet; it is not a bank deposit and does not earn interest. Withdrawals are subject to identity verification before funds are
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released — this is a standard Know Your Customer step, not discretionary. If your account shows unusual activity, we may pause it and contact you through your registered email before any further action. You must not hold more than one active account; duplicate accounts are closed
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and balances reconciled under our terms. Any dispute about a transaction first goes through our support team, where we aim to resolve it by reviewing the payment record directly with the relevant e-wallet provider. Players in Melaka and elsewhere in Malaysia are subject to the same
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terms; no regional exception applies. Where local law affects your eligibility to hold an account or access specific products, the local law takes precedence.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.